At Florin21, we prioritize your privacy. While we may collect personal information from our clients and visitors, you are not required to use your real name or a personal identifying email address. Our collection methods are designed to help us serve you better while ensuring your privacy. Here’s how we gather information:

Information Collection

At Florin21, we may collect personal information from our clients and visitors through various methods, each designed to provide us with the data we need to serve you better while maintaining your privacy. Here’s how we gather information:

DIRECT INFORMATION: We collect personal information that you voluntarily provide to us. This includes your name, email address, phone number, and any other contact or identifying details that you directly provide during your interactions with us, such as when you sign up for our services, participate in our workshops or events, communicate with our customer service, or make inquiries about our services.

COOKIES AND SIMILAR TECHNOLOGIES: Our website only employs necessary cookies to enhance your browsing experience. These cookies are essential for the functioning of the website and do not track or gather any personal information. They are used to recognize your device, remember your preferences, and ensure the security of our services. We do not utilize pixel tags, web beacons, or other similar technologies for tracking user activity or gathering information about how our website is used.

SOCIAL MEDIA INTERACTIONS: If you engage with our social media accounts, we might receive personal information from social media sites in accordance with your privacy settings on those platforms, such as your name, profile picture, and public activity.

SURVEYS AND FEEDBACK: We may also collect information that you voluntarily provide to us through surveys, feedback, reviews, or other interactive features of our services.

Please note that we only collect information that is necessary for legitimate business purposes and comply with all applicable laws and regulations regarding data collection.

Information Use

At Florin21, we use the personal information we collect for several purposes, all aimed at delivering the best possible service to our clients and visitors. The ways we use your personal information include:

SERVICE PROVISION: We primarily use your personal information to provide and improve our consulting services. This includes, addressing your inquiries, offering you tailored solutions, and delivering other business operations that you request or authorize.

CLIENT COMMUNICATION: Your personal information allows us to communicate effectively with you. We use your contact details to respond to your queries, send updates about our services, provide customer support, and share information that may be of interest to you.

LEGAL COMPLIANCE: We may use your personal information to comply with legal and regulatory requirements. This could include responding to legal processes or governmental inquiries, enforcing our terms and conditions, protecting our rights and property, and preventing and detecting security incidents and illegal activities.

OTHER PURPOSES: With your consent or as permitted by law, we may use your personal information for other purposes. These may include marketing activities, research and development initiatives, and sharing your testimonials or feedback to promote our services.

Please be assured that we only use your personal information where we have a legitimate reason to do so, and we always respect your rights and privacy.

Information Disclosure

Responsible Disclosure of Personal Information

At Florin21, we are committed to safeguarding your personal information and maintaining your privacy. However, we may need to share your personal information with third parties in certain circumstances, always aiming to protect your information and comply with legal obligations. These circumstances include:

SERVICE PROVIDERS: We work with a variety of third-party service providers that assist us in our business operations. These may include payment processors, data storage and processing services, identity verification services, customer service platforms, and others. These third-party providers have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

PROFESSIONAL ADVISORS: We may share your personal information with our professional advisors, such as lawyers, accountants, auditors, and insurers, where necessary in the course of the professional services that they provide to us.

BUSINESS TRANSFERS: In connection with any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company, your personal information may be transferred. We will ensure that one of the transferring parties provides you with information about the handling of your personal data.

LEGAL AND REGULATORY COMPLIANCE: We may disclose your personal information to comply with legal and regulatory requirements. This includes responding to court orders, subpoenas, or other legal processes, protecting our rights, and cooperating with governmental agencies, law enforcement, or regulatory authorities.

PROTECTING RIGHTS AND SAFETY: We may share your personal information to protect the rights, property, or safety of Florin21, our users, or others. This includes sharing information for the purpose of fraud prevention, risk assessment, investigation, and customer support.

Please note that we do not sell, rent, or otherwise disclose your personal information to third parties for their direct marketing purposes without your explicit consent. We are committed to maintaining your trust, and we want you to understand when and with whom we may share the information we collect.

Data Retention

At Florin21, we are committed to only retaining your personal information for as long as it’s necessary. Our data retention policies are designed to ensure that we meet this commitment. Here’s how we manage data retention:

RETENTION PERIOD: We retain your personal information for the duration of our business relationship, and thereafter as required or permitted by applicable laws or regulations. The retention period varies depending on the purpose of the data processing and the nature of the information.

COMPLIANCE WITH LEGAL OBLIGATIONS: In certain cases, we may be legally required to retain your personal information for a certain period after our business relationship ends. This could be due to tax laws, commercial laws, or other regulatory requirements.

DELETION AFTER RETENTION PERIOD: After the applicable retention period, we will securely delete or anonymize your personal information, unless there is a legitimate and lawful reason to continue storing it. For instance, if there is an ongoing legal dispute or investigation.

CLIENT REQUEST: You may have the right to request deletion of your personal information under certain circumstances. We will respond to such requests in accordance with applicable laws.

DATA ARCHIVING: In some cases, we may archive personal information (meaning it is stored but not readily accessible) for research or statistical purposes, in which case the information will remain secure and anonymized where appropriate.

Remember, the retention of your personal information is subject to your rights as an individual to request access, rectification, and erasure under the applicable data protection law. We are committed to complying with all relevant laws and regulations regarding data retention and protection.

Changes to privacy policy

At Florin21, we believe in open communication and full transparency. As such, we may occasionally make updates to this Privacy Policy to reflect changes in our practices, technology, legal requirements, and other factors. Here’s how we manage updates to our Privacy Policy and how you can get in touch with us:

POLICY UPDATES: We continually strive to improve our services and may update this Privacy Policy as a part of this process. When we make substantial changes to the way we handle your personal information, we will provide clear, prominent notice. This could be in the form of an email, a notice on our website, or another appropriate method of communication.

REVIEWING UPDATES: We encourage you to review this Privacy Policy regularly to stay informed about our data practices and the ways you can help protect your privacy. Your continued use of our services following an update to this Privacy Policy signifies your acceptance of the changes.

CONTACT INFORMATION: If you have any questions, comments, or concerns about this Privacy Policy, our data practices, or our compliance with applicable law, please contact us by email at [email protected] . We welcome your feedback and will address your query as promptly as possible.

FEEDBACK: We appreciate and value your feedback. If you believe there’s an area we could improve or if you’re particularly satisfied with our service, please let us know. We strive for continual improvement and your insights are critical to our success.

COMPLAINTS: If you believe your data privacy rights have been infringed upon, or if you have any complaints about our data practices, you may contact us at the aforementioned email address. We take all complaints very seriously and will respond promptly.

Your privacy is important to us, and we’re committed to protecting your personal data and ensuring that we’re transparent about the data we collect, why we collect it, and how we process it.